Program Content

What You'll Learn

This course will change how you communicate and how you evaluate others’ communication.

You’ll Learn:

  • The key elements of persuasive communication, including audience-centered communication
  • The impact of non-verbal, vocal and message elements of communication
  • Techniques for compelling audiences to take action
  • Communicating to change attitudes 
  • Structure and delivery of different types of speeches

Apply Everything You Learn in Real-Time. 

You will present speeches to the whole class and to small working groups. With feedback from Dr. Tannenbaum, trained coaches and your peers, you will have multiple opportunities to practice and apply feedback to grow. You will receive at least three video analyses of your communication skills in action. In this four week program, you will see and feel improvement in your communication.

Barbara Tannenbaum and her team have taught me how to communicate with any audience effectively. Whether I am speaking to senior leaders, introverts, extroverts, early-career hires, subject matter experts, my staff members, professional peers, or strangers, I can now apply her teachings and inspire transformational change across NASA.

Sara Dickens Head of Training and Development, OSPO, NASA Jet Propulsion Laboratory

Program Topics

The program curriculum includes the following topics designed to give you all the knowledge and tools you need to become an effective communicator.

Week 1: Principles of Powerful Communication

  • What are the components of powerful professional presence?
  • How to be audience centered?

Week 2: Delivery Styles and Answering Questions

  • Which delivery styles should we use when (e.g., text-based, extemporaneous, impromptu)?
  • How do we answer questions with authority?

Week 3: Theories of Persuasion/Speaking to Get an Action

  • How can we be persuasive? 
  • How can we get people to act?

Week 4: Speaking to Change People's Minds

  • How do we change people's attitudes?
  • How do we shine when we have to speak at special occasions (e.g., large company gatherings, weddings)?
  • How do we apply what we've learned?